Defining KPIs is essential to the good performance of a company. KPIs are key performance indicators that tell us what state the business is in and how far (or near) we are from meeting the stated goals. Based on the indicators and the company’s performance, managers can make more informed decisions. BAM tools such as Multipeers allow you to track KPIs continuously and in real time. Analysing performance consistently ensures that more attention is paid to meeting the objectives, effectively, increasing the degree of achievement of the objectives. Find the main key performance indicators in IT!
This is one of the most important IT metrics. It tells us how long IT applications have been available to users, so the longer it is, the better the IT structure performs. It is essential that the company’s technological infrastructures are always available so that productivity rates remain constant.
Average service time
Another very important metric is the average time that professionals take to respond to requests placed in the service desk. The faster the service and the resolution of the situation, the better the IT performance.
Performance of applications
This is one of the most important IT metrics, and for this purpose, it is necessary to use monitoring tools that constantly evaluate the performance of the applications from an end user’s perspective. Companies increasingly outsource the management of their IT assets to specialized companies that guarantee security, high performance and permanent availability.
This KPI serves to analyze the average time an IT device or infrastructure was unavailable. It is a metric known as MDT (mean down time). This metric averages all the time that the service was unavailable to users, for any reason. This value is obtained through the sum of the time the system was unavailable divided by the number of occurrences in that period.